Should I Charge for No-Shows and Last-Minute Cancellations?

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Did you know that the average Stylist has 1-2 no-shows each week?

Alarmingly, this translates to nearly $5,000 in lost income per year! Thankfully, many Stylists are already charging no-show and last-minute cancellation fees, which helps to recover a portion of their lost revenue.

Loyal clients understand that no-shows cost the Stylist money.

What does this mean?

  • When a customer schedules an appointment, they are ‘purchasing’ time with a Stylist
  • If the client does not show up or is late, they are responsible for paying for the lost time

You may be thinking… I’m trying to build my clientele – isn’t charging a late-fee going to deter customers? No, it’s not! Customers will respect you more for standing your ground.

Having a policy for no-shows and last-minute cancellations is very important – it’s about motivating your clients to show up, fostering respect, setting boundaries and most importantly, getting paid.

REPUTATION

As you build your reputation and grow as a professional, you need to ensure your customers take you and your time seriously. Treat no-shows and cancellations on a case-by-case basis to decide how strict you want to be, but stick to your policy. Honestly, mistakes sometimes happen but customers who consistently arrive late are harming your business and making you look unprofessional.

STOP WASTING YOUR TIME

In order to help curb no-shows and last-minute cancellations, set up a no-show/late cancellation policy using Beautster’s NSLC (no-show late cancellation) tool and start charging clients who arrive late, cancel last minute, or don’t show up at all on a regular basis. Once you set-up this tool, Beautster automatically displays your policy on your Profile Page for all of your clients to see.

To set up this policy and start recovering lost revenue, join Beautster for FREE today – you’ll be amazed by how quickly your cancellations and no-shows change to respectful and punctual customers.

  • First, select how strict you would like your policy to be – Easy, Moderate, or Hard
  • For instance, if you select Moderate, which charges a 50% No-Show Fee and if your clients book a $50.00 appointment but do not show up, they will automatically be charged $25.00
  • Once enabled, your clients will be required to enter a Credit Card at the time of booking. If the client does not cancel their appointment within the allowed 24-hour window, they will be charged a Late Cancellation Fee
  • If your client no-shows, you have the option to charge a No-Show fee

TIP:

In the case of rare occasions when your loyal client is late, you have the option to choose whether or not to waive the fee. Typically, Stylists waive the no-show fee for first-time clients and might instead discuss their late fee policy. Remember, it costs you time and money to earn new customers, so it might be worthwhile to give them a second chance.

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